Wanna get ahead in your career? Here’s how…
Be a person who takes things off your boss’ plate.
Your boss might be internal…like you work at a company.
Or, they might be external…like a client.
Like you, they have too much work to do. So, be a person who makes it so they have one less thing to do.
It goes for more than bosses. Works for co-workers too.
Of course, you can’t always be the person to make work go away, but you can help someone make it go away on their own. In other words, you don’t always need to take things off their plate. If you’re a person who empowers people to get stuff of their own plate faster, then the same axiom applies.
Now, consider the opposite: someone who, by asking them to help you, actually puts more work on your plate. Who wants to work with a person like that?
I’ve worked with many over my career. When I ask for help, the work this person does creates more work for me.
For example, all the code they write, I have to double-check it because they don’t show attention detail.
Or, the reports they run create more questions than they answer, so I have to ask them to dig further to get to the bottom of the issue.
This person doesn’t take work off my plate. Rather, they just fill up my inbox with emails that I dread reading…
…because I know it means more work for me.
In business-speak, you hear employers want “problem solvers”. I think when people say that what they mean is, “people who can take work off my plate…because my problem is too much to do.”
If I’m doing something for someone else, I want to reduce the burdens on them, not add to them.
This doesn’t mean that I never ask someone to do something for me…because we all have to do that in life. Nobody can get through life without a helping hand.
Rather, it means the opposite: when someone else asks me to do something for them that I take the burden completely off of them…and not just put more burden on them.
A common best practice in the workplace when people are trying to be smart about a project is to ask, “what is the measure of success?” I would propose that a more pertinent question is, “what is the measure of failure?”
The truth is that most projects neither succeed wildly, nor fail spectacularly. Rather, most linger in a middle ground of neither. These are the worst types of projects because we continue to spend valuable resources—time, money and mental capacity—to support them when, really, they’re not all that beneficial to whatever we’re trying to accomplish. Given opportunity cost, they’re probably a net minus.
Naturally, the hardest part about these middle ground projects is that we’ve put a lot of blood, sweat and tears into them, so it’s hard to let them go. We know, just know, that with a little more time or effort the thing might be a success. Or, we suffer the Sunk Cost Fallacy: that we’ve invested so much and come so far, that it makes sense to go all the way. Probably, though, we’re better off cutting our losses.
Truth is, it’s not in our nature to cut our losses. Not cutting our losses is deeply imbedded in our DNA. Unlike other species, such as say a spider or a fish, humans don’t birth hundreds or thousands offspring hoping some will survive. We birth just a few offspring and protect each one like it’s…our baby.
Never discount Human Nature. In our modern, professional world, it’s more powerful than we give it credit for. In fact, it’s all-powerful, only second to Mother Nature. Remember the Scorpion and the Frog…
A scorpion and a frog meet on the bank of a stream and the scorpion asks the frog to carry him across on its back. The frog asks, “How do I know you won’t sting me?” The scorpion says, “Because if I do, we will both sink and drown in the stream, and I will die too.”
The frog is satisfied, and they set out, but in midstream, the scorpion stings the frog. The frog feels the onset of paralysis and starts to sink, knowing they both will drown, but has just enough time to gasp “Why?”
Replies the scorpion: “It’s my nature…”
So, next time you’re getting a project off the ground keep in mind that for certain aspects of professional life it might be better of to act not like a human, but to act like a robot…ruthlessly logical…and ask yourself, “under what circumstances will we kill this project?”
I was in Boulder, Colorado earlier this week. When casually talking to locals the inevitable came up: in just a few weeks, Washington State and Colorado will be the first states in the union to allow marijuana to be sold like alcohol.
Now, nothing makes me happier than when facts trump assumptions. It’s just one of the many obnoxious, nerdy aspect of my personality. So, when I saw this in the paper this morning, my interest was piqued:
California Finds Fears Unfounded With Cannabis Use: California’s experience as the first state to legalize medical marijuana offers surprising lessons, experts say.
[A]t a time when polls show widening public support for legalization…California’s 17-year experience as the first state to legalize medical marijuana offers surprising lessons, experts say.
Warnings voiced against partial legalization — of civic disorder, increased lawlessness and a drastic rise in other drug use — have proved unfounded.
Instead, research suggests both that marijuana has become an alcohol substitute for younger people here and in other states that have legalized medical marijuana, and that while driving under the influence of any intoxicant is dangerous, driving after smoking marijuana is less dangerous than after drinking alcohol.
Although marijuana is legal here only for medical use, it is widely available. There is no evidence that its use by teenagers has risen since the 1996 legalization, though it is an open question whether outright legalization would make the drug that much easier for young people to get, and thus contribute to increased use.
And though Los Angeles has struggled to regulate marijuana dispensaries, with neighborhoods upset at their sheer number, the threat of unsavory street traffic and the stigma of marijuana shops on the corner, communities that imposed early and strict regulations on their operations have not experienced such disruption.
Imposing a local tax on medical marijuana, as Oakland, San Jose and other communities have done, has not pushed consumers to drug dealers as some analysts expected. Presumably that is because it is so easy to get reliable and high-quality marijuana legally.
Finally, for consumers, the era of legalized medical marijuana has meant an expanded market and often cheaper prices.
Following upon on the contrast between Los Angeles and other cities:
In Los Angeles, repeated attempts to regulate the stores have failed, causing an uproar in quiet neighborhoods like Larchmont and Mar Vista. Yet there is a lesson here: San Francisco, Oakland and Berkeley, which imposed strict regulations on the shops from the start, have had few problems.
“Those cities really took charge in 1996, saying: ‘We have to figure out how we are going to regulate this. We need to figure out how marijuana could be sold, how it will be regulated, what it will mean for tax revenue,’ ” Ms. Reiman said. “As a result, those three cities have seen little to no issues in terms of crime or public safety issues.”
Naturally, despite evidence to the contrary, there are still opposing voices…just another case of The Backfire Effect, “When your deepest convictions are challenged by contradictory evidence, your beliefs get stronger.”
To: Scott Porad <firstname.lastname@example.org> From: Scott Porad <email@example.com> Date: October 26, 2013 Subject: NSA for TSA Swap
I have an idea for you, and since you’re reading my e-mail anyhow, I figured sending an email to myself was the easiest way to tell you about it.
An intervention: you have a problem. Admit it. Like an alcoholic who owns a bar, you can’t see that you’re completely out of control, illegally spying on all sorts of people, domestic and foreign alike. You think that you’re just doing your job, serving up drinks and being the life of the party, when what you’re really doing is making a fool of yourself to your patrons.
Given that I use all sorts of online services, I have no doubt that the you’ve illegally intercepted a bunch of my personal data. Am I okay with that? I don’t know.. maybe, maybe not. Privacy is a complicated subject, and I haven’t made my mind up yet.
But, you know what I do know: I have absolutely nothing to hide. You could look at every web site I’ve ever surfed, every email I’ve ever sent, all my telephone, banking and credit card records, my travel records, my photos, Facebook, Twitter…whatever.
Yes, there will definitely be a few embarrassing things found, but I swear to goodness, there is nothing even remotely resembling a national security threat in there.
My life is just not that interesting. Sorry to disaapoint.
Now, hold that thought because I want to tell you that this week I traveled from Seattle to Denver. (Haha! You already knew that.) This trip meant two passes through the TSA security screening. As you know, the TSA is a giant hassle. Most people I know hate the TSA, but we don’t need to go there right now. You’ve heard the stories.
And, like most people I know, I really wish I didn’t have to deal with the TSA.
This got me to thinking: it turns out that we each have something the other wants. I want less headache at the airport, and you want to validate that I’m not a terrorist. In other words, time is valuable to me and information is valuable to you.
So, let’s make a deal: I will give the you permission to read all my personal, private stuff and in exchange you will make it so that I can skip the TSA at the airport.
And, of course, if after reading through my stuff it turns out that I am a terrorist, then you can just come and get me since my mobile phone will tell you my location.
Whaddya think? Seems like a fair deal to me. A real genuine win-win.
Following upon my earlier post about the problems with healthcare.gov, Twitter follower @lukeoreilly sent me a link to a great article: Notes and Translations for the New York Times coverage of healthcare.gov software. It’s totally worth a read, though my favorite part was this:
“Nevertheless, disarray has distinguished the project. In the last 10 months alone, […] officials modified hardware and software requirements for the exchange seven times. It went live on Oct. 1 before the government and contractors had fully tested the complete system. Delays by the government in issuing specifications for the system reduced the time available for testing.”
Now this really makes me want to cry, because this is going to be the crux of the matter when the Congressional Committees grill the contractors. It is not going to be pretty. There is going to be a lot of drill-down on matters that the contractors have a hard time explaining, and the committee members are going to have a hard time understanding. It is going to be extremely tedious television, I assure you.
As someone who has spent a lot of time squirming in a chair trying to explain why some software project was off schedule, I cannot wait to watch those hearings. Full on Train Wreck TV™.
Look: some of the very best minds I know have completely given up on attempting to create accurate schedules for software development. It’s not like building a house where we have several thousands of years of experience with construction practices and timelines. The discipline is just too new, and the technology is changing too rapidly.
Think about it: our government has standardized building codes for how to construct a house….that’s how well we understand home construction, to the point where we can codify it! Nobody has that for software development. Ask 3 engineers how to build any given software, and you’ll get 5 opinions.
Coming soon on Train Wreck TV™: Congressional Hearings on Healtcare.gov!! I can’t wait!
If you read this blog, I have never kept my political inclinations a secret. Since the early-mid 2000’s I’ve increasingly become more of a liberal…to the point where I’m practically a socialist these days. (Dear NSA analyist reading this: I’m not really a socialist, and even if I were, that’s not a crime.) So, it’s no surprise that I’m a big supporter of Obamacare.
But, when I read this about the problems surrounding healthcare.gov, I had to laugh:
One specialist said that as many as five million lines of software code may need to be rewritten before the Web site runs properly.
Show me a web site with five million lines of code and I’ll show you a recipe for disaster.
Look, in the long run, it’s all going to work out. Even well-designed software has problems, and fixing those problems is fairly mechanical: identify the issues, make a list, prioritize the list and work through the issues. It might take a little time, and the teams working on it might be a little stressed right now, but any software development professional can tell you this is fairly routine.
Frankly, to me, it was no surprise that healthcare.gov was a mess at launch. And, I bet that 4 out of 5 people who have been building web sites professionally would agree. I mean, I could see this debacle coming from a mile a way…just do the math:
Multiple outsourced contractors
+ government spec’d project
+ waterfall-style development process
+ an eagerly anticipated launch
+ to an enormous audience
= Guaranteed Fiasco
Seriously, for those of us who run iterative, Agile-style development processes with private betas and plenty of user testing…50% of the time we make mistakes. For people to expect anything less than what’s currently happening with healthcare.gov…well, that was just completely unrealistic.
So, you know what, chillax…give it time. In a few months, the software will have the bugs worked out. The web site will be easy to use. People will find great insurance at a great price. And, in just a few years, we’ll have people saying “Keep your government hands off my Obamacare!”
Aaaaaaaand, we’re back!
The last time I posted here was the last day of school, and prior to that I had decided that I was going to take the summer off from writing. There was just a lot going on in my life, and I needed a break.
Amongst other stresses, I was struggling with parenting. As my kids have gotten older (they’re 8 and 11, now) they’ve become more independent and assertive, naturally, and let’s just say that I was not endowed by my creator with an endless fountain of patience. About 97% of parenting is modeling, and frequently I don’t model very well. I’m trying hard to be more patient and let them make their own decisions and mistakes.
Nevertheless, my older son is extremely enthusiastic about technology, and this summer he set a goal of building and shipping an iOS app to the App Store before he went back to school. He worked very hard, and it was an amazing experience. I gave him a few pointers here and there when he got stuck, but honest to goodness, 99% of the work he did on his own and met his goal!
As an extremely proud father, I present to you Kinoki. It’s a math puzzle game which he wrote entirely himself in Objective-C. (Not only would he appreciate your shares, he’d be thrilled to tears if you downloaded the app, left a 5-star review on the app store, and sent him some feedback through the app.)
Then, as the summer wore on, I was deeply reminded of my own mortality. I had a close friend pass away after a year long fight with cancer. I am lucky to have two grandparents still alive, both in their 90’s, but less and less able to care for themselves, so I spent a lot of time caring for them. And, finally, I turned 40 and visited my doctor for a check-up because it had been years; he gave me a very stern talking to: eat right and exercise or you’re going to die young.
“How you take care of yourself for next 10 years of your life will determine whether or not you’re dancing at your kids weddings”, he said.
So, yeah, mortality was on my mind this summer.
And, then, when I wanted to get back to writing I had genuine writers block. I told myself that I’d start writing again when school started. But, I didn’t know what I wanted to write about, I didn’t know what to say. The topics I’d written about previously…mostly work stuff…didn’t seem all that relevant given where my head was at this summer.
Plus, there were some new things going on that were taking my time. In addition to my day job at Rover.com, I was working on a side project in the local Seattle music, arts and entertainment scene which I’ve only started to pull the covers back on in the last week. (Shameless plug: we’re hiring! Check out http://spazindustries.com.)
And, I’ve started to take on some new responsibilities at Rover by taking a more formal role leading our demand generation and marketing activities—which is both exciting and scary, and something I’m sure to be writing about more soon.
So, that’s what’s up and where I’ve been. I’m glad to be back and hope to be more consistent here again.
Keep in touch!
Children feel many intense emotions, but there are two feelings that nearly all of us share and can remember as adults: the eager, nervous excitement of the first day of school and the jubilant emancipation of the last.
Today, was the last day of school for my kids, and I drive my kids to school every day, then head in to my office. The drive takes about 15-20 minutes, and in order to avoid fights between them about what we’re going to listen to on the ride I have previously declared myself The Absolute Dictator of the Radio. I introduced them to Alice Cooper today.
As I watched this video I noted just how bad Alice Cooper is: not only does he pop a balloon, the chaotic and climatic ending is punctuated with bubbles!
I’ve liked Minus the Bear for awhile now…just something catchy about their sound. I was pleased to find out they’ll be playing a music festival north of Seattle this summer.
You may not like Zappa, and you may think Stairway to Heaven has jumped the shark, but trust me, this is worth a listen.